1. Is one of them "pending"?
If a payment was declined and you tried again, your bank may show a pending authorisation for the attempt that didn't go through. We don't take that money. It usually disappears by itself within a few days, depending on your bank.
2. Check your orders
Sign in and open My eSIMs → Order history.
- One order: you paid once. The other line is a pending hold.
- Two orders: two eSIMs were bought. If that was a mistake at checkout (the same plan, minutes apart), talk to us with both order numbers.
Still looks wrong?
Talk to us with the dates and amounts from your statement. Never send your card number.