TIPInstall before you fly. Your plan only starts when it first connects at your destination.

I bought the wrong country or plan

We can't refund an eSIM bought for the wrong place. Don't install it if a later trip there is possible, and buy the right one.

Not installed yet

  1. Don't install it. It stays valid for 180 days, so it can still be used on a later trip to that place.
  2. Buy the right one from destinations.

eSIMs are delivered instantly, so one bought for the wrong place can't be refunded. Refund rules.

Already installed

An installed eSIM can't be refunded. If the plan is just too small, you can top up instead.

Not sure which plan you need? Plan sizes · Trips across several countries.

Was this helpful?

Still stuck?

Chat with Kim

Our AI helper. Answers in seconds, from these articles.

Ask us a question

A person at kimsim reads it and replies by email.

Write to us